AI-Powered Support for Automotive Technicians — Faster Diagnoses. Smarter Repairs.
DiagTech.AI is the intelligent assistant built for today's auto techs. Instantly scan VINs, log complaint-cause-correction, and receive AI-driven diagnostic steps tailored to the vehicle and symptoms. Whether you're in a bay or on the road, DiagTech.AI helps you repair faster, reduce guesswork, and boost efficiency — all from your phone or tablet.
DiagTech.AI (“we,” “our,” “us”) values your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website and application (“Services”). By accessing or using DiagTech.AI, you agree to the terms of this Privacy Policy. If you do not agree, please discontinue use of our Services.1. Information We CollectWhen you use DiagTech.AI, we may collect the following types of information:a. Information You ProvideVIN (Vehicle Identification Number): When you perform a vehicle enquiry.Account Information (if applicable): Name, email, phone number, or login credentials.Payment Information (if applicable): Billing details when making purchases or subscriptions.b. Automatically Collected InformationDevice and Usage Data: IP address, browser type, operating system, device identifiers, and pages visited.Log Data: Time, date, and details of your interactions with our Services.Cookies and Tracking Technologies: To improve user experience, analyse traffic, and remember preferences.2. How We Use Your InformationWe use the collected information to:Provide VIN enquiry results and related automobile data.Improve the accuracy, functionality, and performance of our Services.Respond to user requests, support queries, or feedback.Process payments and manage subscriptions (if applicable).Detect, prevent, and address fraud, security issues, or unauthorised access.Comply with legal obligations.3. How We Share Your InformationWe do not sell or rent your personal information. We may share information only in the following circumstances:Service Providers: With trusted third-party vendors (e.g., payment processors, hosting providers).Legal Compliance: If required by law, regulation, or valid legal process.Business Transfers: In case of a merger, acquisition, or sale of assets.Analytics/Research: With anonymised or aggregated data for improving our Services.4. Data SecurityWe implement industry-standard security measures to protect your data from unauthorised access, alteration, disclosure, or destruction. However, no system is completely secure, and we cannot guarantee absolute security.5. Your Privacy RightsDepending on your location, you may have certain privacy rights, such as:Accessing the personal data we hold about you.Requesting correction or deletion of your data.Withdrawing consent for data processing (where applicable).Opting out of marketing communications.To exercise your rights, please contact us at:
📧 [email protected]6. Data RetentionWe retain your information only as long as necessary for the purposes outlined in this Privacy Policy, or as required by law.7. Third-Party LinksOur Services may contain links to third-party websites
or services. We are not responsible for the privacy practices or content of these third parties.8. Children’s PrivacyDiagTech.AI is not directed to individuals under 16 years of age. We do not knowingly collect personal information from children. If you believe a child has provided us with data, please contact us, and we will promptly delete it.9. International UsersIf you are accessing DiagTech.AI from outside the USA, your data may be transferred to and processed in countries with different data protection laws. By using our Services, you consent to such transfers.10. Updates to This PolicyWe may update this Privacy Policy from time to time. Changes will be posted with the updated “Last Updated” date. Continued use of our Services after changes means you accept the updated policy.11. Contact UsIf you have any questions about this Privacy Policy or our practices, please contact us:DiagTech.AI
📧 Email: [email protected]
🌐 Website: www.diagtech.ai
1. OverviewThis Cancellation Policy governs all paid services, subscriptions, or one-time transactions conducted through DiagTech.AI (“we,” “our,” “us”). By making a payment for any service, you agree to the terms outlined below.2. Cancellation of SubscriptionsSubscriptions can be cancelled at any time through your account settings.Upon cancellation, you will retain access to the service until the end of your current billing cycle.No partial refunds will be issued for cancelled subscriptions that have already been billed.3. One-Time Services / PaymentsOne-time purchases (such as detailed VIN reports or premium enquiries) cannot be cancelled or refunded once the transaction is completed.If a payment is made in error, please contact us within 48 hours. We may, at our discretion, provide a refund on a case-by-case basis.4. Refund ExceptionsRefunds may be issued if the service was not delivered due to technical errors on our end.We reserve the right to verify all refund requests to prevent abuse of this policy.5. Contact for CancellationTo cancel a subscription or request assistance with a payment, please contact us at:DiagTech.AI
📧 Email: [email protected]
🌐 Website: www.diagtech.ai6. Policy UpdatesWe may update this Cancellation Policy periodically. The updated version will be posted with the revised “Last Updated” date.
Continued use of DiagTech.AI’s services after such updates constitutes acceptance of the changes.
Welcome to DiagTech.AI (“we,” “our,” “us”). These Terms & Conditions (“Terms”) govern your use of our website, mobile application, and related services (“Services”). By accessing or using DiagTech.AI, you agree to be bound by these Terms. If you do not agree, please stop using our Services immediately.1. Use of ServicesYou must be at least 18 years old to use our Services.You agree to use DiagTech.AI only for lawful purposes and in compliance with all applicable laws and regulations.You are responsible for ensuring that the information you provide (including VINs) is accurate and lawful.2. Account Registration (if applicable)To access certain features, you may need to create an account.You are responsible for maintaining the confidentiality of your login credentials.You agree to notify us immediately of any unauthorised use of your account or any breach of security.3. VIN Enquiry DataThe information provided through VIN enquiries is sourced from third-party databases and may not always be complete or error-free.DiagTech.AI does not guarantee the accuracy, reliability, or completeness of the vehicle information provided.VIN enquiry results are provided for informational purposes only and should not be treated as definitive proof of a vehicle’s history, condition, or ownership.4. Payments & Subscriptions (if applicable)If you purchase paid services, you agree to provide accurate and up-to-date payment details.All payments are processed securely through trusted third-party payment providers.Fees are non-refundable except as required by law.5. Prohibited ActivitiesYou agree not to:Use our Services for fraudulent, illegal, or unauthorised purposes.Attempt to disrupt, damage, or gain unauthorised access to our systems or networks.Copy, modify, distribute, or reverse engineer our Services without written permission.Use any automated tools (bots, scrapers, etc.) to extract data without authorisation.6. Intellectual PropertyAll content, trademarks, graphics, and technology used in DiagTech.AI are the intellectual property of DiagTech.AI or its licensors.You are granted a limited, non-exclusive, non-transferable license to use our Services for personal or business purposes as intended.You may not reproduce or exploit any part of the Services without our prior written consent.7. Limitation of LiabilityDiagTech.AI provides all information and services on an “as-is” and “as-available” basis.We make no warranties or representations regarding the accuracy, reliability, or completeness of any information.To the maximum extent permitted by law, DiagTech.AI shall not be liable for any direct, indirect, incidental, or consequential damages resulting from your use of our Services.8. IndemnificationYou agree to indemnify and hold harmless DiagTech.AI, its affiliates, employees, and partners from any claims, damages, liabilities, or expenses arising out of:Your use or misuse of our Services.Your violation of these Terms.Your violation of any rights of another party.9. TerminationWe reserve the right to suspend or terminate your access to our Services at any time, without notice, if we believe you have violated these Terms or engaged in unlawful activity.10. Third-Party Links & ServicesOur Services may contain links to third-party websites
or services.We are not responsible for the content, accuracy, or practices of third-party websites.Use of third-party services is at your own risk and subject to their respective terms.11. Governing LawThese Terms shall be governed by and construed in accordance with the laws of the USA, without regard to its conflict of law principles.12. Changes to TermsWe may update these Terms periodically. Updates will be posted with the revised “Last Updated” date.
Continued use of our Services after such updates constitutes your acceptance of the revised Terms.13. Contact UsIf you have any questions about these Terms, please contact us:DiagTech.AI
📧 Email: [email protected]
🌐 Website: www.diagtech.ai